You will find answers to some possible questions here.
You may want to know
What materials are your sex dolls made of?
Our love dolls are made of high quality medical TPE and silicone. Both of them are waterproof. Dolls have lifelike skin and fully articulated possible skeleton that will allow you to use them in any position you ever imagined. They have been designed and sculptured by experienced artists to provide realistic sexual pleasure.
Are the materials toxic or chemical?
TPE and silicone dolls do not contain any harmful, toxic or itchy material or chemicals. TPE and Silicone dolls are sterilized and made with similar components as sex toys.
If you had any allergic to silicone in the past, we won’t recommend you using a sex doll.
How to buy a dream sex doll?
The process to buy a quality sex doll is pretty simple:
Firstly, select the mode by visiting our dolls sections and selecting between silicone and TPE. Once you see a doll you like, start customizing and selecting your preferences.
After the checkout process we will contact you to make sure that your order is accurate and your dream doll has been customized according to your desires. We will confirm your payment with our secure payment system and if everything is correct, you will receive a confirmation about your order and we will start making your doll.
Once your doll in created for you, you’ll receive a confirmation email with the shipping details and tracking number.
You will receive your dream doll and start having fun together.
Learn more about how to customize and purchase your own sex doll here
Can you ship a sex doll anywhere?
We ship our products worldwide (except Muslim countries), however there might be some restrictions in certain countries.
Shipping is included, but in some countries extra import taxes might apply sometimes in case there is a customs inspection (e.g. Canada, Europe, some countries in South America). Pleasereach out to us if you have any question.
If I was the first time to use a doll, what should I do?
Remember that a doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff so be careful while attempting to move the doll limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any posture, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position and bend to the sides for another posture). Please remember to treat your doll like a lady – the material that enables her to have lifelike skin means she can be damaged if you’re too rough with her.
How can I pay for sex dolls?
Our prices are in USD dollars. If you are an international customer, your credit card company will apply the exchange rate once you complete your payment
We use Paypal as our payment platform, but no Paypal account is required, you can pay with your debit/credit card. During the checkout process you’ll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on “Pay with a debit, credit card or Paypal Credit”
If you want to pay in different installments or monthly payment, click on “Pay with debit, credit or Paypal Credit” and apply for a Paypal Credit. Otherwise please contact us.
How to maintain my TPE silicone sex dolls ?
Because the silicone and TPE realistic love dolls are delicate and require special attention. After you clean her, we recommended you to use of baby powder to keep your love doll clean and fresh
We Respect Your PrivacyShould I to clean my tpe love dolls everytime ? How to clean ?
Due to the sex dolls made by special materials, please to keep your doll in a dry place and avoid excessive heat and humidity. When storing your doll, it is recommended to keep arms and legs straight in order to avoid harming the skin or the skeleton. If you want to clean your sex doll, we recommend using water and neutral soap to clean TPE and silicone dolls. Please do not use chemicals, alcohol or any other general user stain removers.
Are the payment safe?
Security is one of our mail core values and in order to guarantee we use Paypal to guarantee your privacy and safety. And We also protect ourselves against fraud transactions using risk models, and we won’t process your order until we can confirm that your payment information is legit and accurate. With all this systems in place we make sure that you and us are both safe.
We recommend you to pay with Paypal and its credit options, also accept Visa, MasterCard credit cards. If you prefer to do a transfer or money order please let us know.
We Respect Your PrivacyIs there anything I need to attention when to dressing or make up for my sex doll ?
Yes, just be careful while applying and removing makeup. Avoid oil based make ups or chemicals, only use water based makeup. Please do not use make up removers that might contain alcohol, it will cause damage to the skinof the doll. Be careful with perfumes as some of them might have alcohol, spray hidden parts of your doll. Some clothes might fade or stain the skin. We recommend not to press clothes against the doll skin while in use.
I don’t want my neighbours and collegues to know that I bought a sex doll.
There is no specific indication or labelling on the box that reveal the contents inside. Your doll will be labelled “mannequin” (for custom clearance).
If you do not want to receive the order at your home, we can always send it to a Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.
Why are sex dolls so expensive ?
The high price of most love dolls is due to below three main reasons. First, the materials used to create the dolls are expensive and the process to create the doll is time consuming as well as labor intensive. Each full-sized love doll has a metallic skeleton frame for human-like movements and to enable possibility. That skeleton sits inside the doll material (TPE or Silicone, depending on the doll the customer selected). Every doll is made-to-order for a customer, the dolls are freshly made each time to insure the highest quality for our customers.
It is easy and simple to do sex with your premium sex doll.
She works the same way as other masturbators you may see online or magazines. The difference is that our sex doll is molded as the real lifelike size, shape with simulated mouth, vagina and oral. When you have sex with our sex doll, please use plenty of lubrication. You are recommended to wear a condom for easy cleaning. If you do not mind the cleaning time, you can march inside directly without a condom
How soon will I receive my doll?
Once you place your order we will reach out by email to make sure that we got your doll details right. After that we will start the manufacturing process. Please allow around 10 days for manufacturing and another 10 days for shipping (it usually takes less than that, but it will depend on the doll type and the shipping destination).
We will send you the tracking number of your order once it is shipped. We use Fedex and DHL so you can track your order easily.
What is included in my sex doll package?
Clothing, jewelry, and accessories featured in photoshoots are for styling purposes only and not included. But we’ll ship your dream sexy doll, a bikini or lingerie set.
You can ask for specific outfits but we can’t guarantee it.
Is there any warranty＆refunds?
Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.
If the problem was caused by us or our manufacturers we will take care of it.
We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
If your product or any part is damaged during shipping, please send photos to us and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.)
How is the shipping process?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren’t missing any customization option, that the doll that you have built makes sense and to ensure that your love doll will satisfy your needs. Please, always reply to confirm that everything is accurate and that you did not enter the wrong details.
After confirmation, we will start building or reaching out to the manufacturer to confirm that the product is available and your doll will start the manufacturing process. If you want to change some details or customization options in your sex doll purchase please contact us in 12 hours, we will get back to you and update the order in 48h. After confirmation of your order details, the order cannot be cancelled for any reason.
Once you confirm your order, you do not cancle for any reason.
If your customized doll is confirmed, once it starts building, you are not supposed to cancle your order. Your requests or complains will not be accepted.
If you pick a regular doll, product will be shipped in 3 to 5 days after confirmation. It will get to the delivery location approximately 5 to 8 days.
If you pick a custom-made doll, production time is from 12 to 15 days before it ships out from the manufacturer and it usually takes another week in shipping transit. You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location).
We will send photos of the product to your mailbox before it is shipped, so, please keep your eyes for your inbox. If you have any ideas about your sex doll, please try to let us know within 12 hours. We will try our best to built a perfect sex doll according to your request.
We will send you the tracking number and you are free to follow up with us.
Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.
Shipment is discreet and signature is required for delivery.
Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.
If your product or any part is damaged during the shipment process and the box has visible damages you should open a complaint with the shipment
carrier as that probably happened during the shipment. After that, please report to us so we can also escalate it.
Shipping＆returns policy，click here，…
If you lose track of your order, please contact us
How to attach the wig onto the doll's head ?
Hold the bangs with your left hand and carefully stretch the wig over the scalp from front to back with your right hand. Then gently pull and adjust the fit over the head. There is a clip at the back of the wig to help the fixation.
How many positions does the sex doll could be posed ?
You can pose them in most positions just like a real lady does, however, the dolls cannot hold their own weight, and the dolls can even sit unsupported in some postures.
What if I don’t like some parts of the sex doll I select?
We allow customization options, please let us know if you are looking for some option that you can’t find in our site.
Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. If you find it difficult or confusing please let us know and we will help you customizing.
We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.