Frequently Asked Questions

If you had any allergic to silicone in the past, we won’t recommend you using a sex doll.

Firstly, select the mode by visiting our dolls sections and selecting between silicone and TPE. Once you see a doll you like, start customizing and selecting your preferences.

After the checkout process we will contact you to make sure that your order is accurate and your dream doll has been customized according to your desires. We will confirm your payment with our secure payment system and if everything is correct, you will receive a confirmation about your order and we will start making your doll.

Once your doll in created for you, you’ll receive a confirmation email with the shipping details and tracking number.

You will receive your dream doll and start having fun together.

Learn more about how to customize and purchase your own sex doll here

Shipping is included, but in some countries extra import taxes might apply sometimes in case there is a customs inspection (e.g. Canada, Europe, some countries in South America). Pleasereach out to us if you have any question.

We use Paypal as our payment platform, but no Paypal account is required, you can pay with your debit/credit card. During the checkout process you’ll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on “Pay with a debit, credit card or Paypal Credit”

If you want to pay in different installments or monthly payment, click on “Pay with debit, credit or Paypal Credit” and apply for a Paypal Credit. Otherwise please contact us.

Because the silicone and TPE realistic love dolls are delicate and require special attention. After you clean her, we recommended you to use of baby powder to keep your love doll clean and fresh

We recommend you to pay with Paypal and its credit options, also accept Visa, MasterCard credit cards. If you prefer to do a transfer or money order please let us know.

There is no specific indication or labelling on the box that reveal the contents inside. Your doll will be labelled “mannequin” (for custom clearance).

If you do not want to receive the order at your home, we can always send it to a Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

She works the same way as other masturbators you may see online or magazines. The difference is that our sex doll is molded as the real lifelike size, shape with simulated mouth, vagina and oral. When you have sex with our sex doll, please use plenty of lubrication. You are recommended to wear a condom for easy cleaning. If you do not mind the cleaning time, you can march inside directly without a condom

We will send you the tracking number of your order once it is shipped. We use Fedex and DHL so you can track your order easily.

You can ask for specific outfits but we can’t guarantee it.

Is there any warranty＆refunds?

Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If the problem was caused by us or our manufacturers we will take care of it.

We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

If your product or any part is damaged during shipping, please send photos to us and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.)

Sobald Sie Ihre Bestellung aufgeben, erhalten Sie eine Bestellbestätigungs-E-Mail. Dies bedeutet, dass wir Ihre Bestellung in unserem System erhalten und Ihre Kreditkarte für den Kauf vorautorisiert haben. Wir werden jede Puppenbestellung manuell überprüfen, um sicherzustellen, dass wir keine Anpassungsoption verpassen, dass die von Ihnen gebaute Puppe sinnvoll ist und dass Ihre Liebespuppe Ihren Bedürfnissen entspricht. Bitte antworten Sie immer, um zu bestätigen, dass alles korrekt ist und Sie keine falschen Angaben gemacht haben.

After confirmation, we will start building or reaching out to the manufacturer to confirm that the product is available and your doll will start the manufacturing process. If you want to change some details or customization options in your sex doll purchase please contact us in 12 hours, we will get back to you and update the order in 48h. After confirmation of your order details, the order cannot be cancelled for any reason.

Once you confirm your order, you do not cancle for any reason.

If your customized doll is confirmed, once it starts building, you are not supposed to cancle your order. Your requests or complains will not be accepted.

Versand bestellen

If you pick a regular doll, product will be shipped in 3 to 5 days after confirmation. It will get to the delivery location approximately 5 to 8 days.

If you pick a custom-made doll, production time is from 12 to 15 days before it ships out from the manufacturer and it usually takes another week in shipping transit.  You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location).

We will send photos of the product to your mailbox before it is shipped, so, please keep your eyes for your inbox. If you have any ideas about your sex doll, please try to let us know within 12 hours. We will try our best to built a perfect sex doll according to your request.

We will send you the tracking number and you are free to follow up with us.

Aufgrund von Feiertagen, Festen oder unvermeidbaren Umständen können Verzögerungen bei der Herstellung oder dem Versand des Produkts auftreten.

Lieferung bestellen

Der Versand erfolgt diskret und für die Lieferung ist eine Unterschrift erforderlich.

Pappkartons und sogar Flight Case können während des Versands Kratzer oder Brüche bekommen, da die meisten Produkte schwer sind. Bitte melden Sie sich bei der Reederei, wenn auf der Verpackung sichtbare Probleme auftreten.

Wenn Ihr Produkt oder ein Teil während des Versandvorgangs beschädigt wird und die Box sichtbare Schäden aufweist, sollten Sie eine Beschwerde bei der Sendung einreichen

Spediteur, da dies wahrscheinlich während des Versands passiert ist. Danach melden Sie sich bitte bei uns, damit wir es auch eskalieren können.

Shipping＆returns policy，click here，…

If you lose track of your order, please contact us

Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. If you find it difficult or confusing please let us know and we will help you customizing.

We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.